QUANTPULSE

Refund & Cancellation Policy

This policy applies to paid QuantPulse plans bought on quantpulse.eu from QuantPulse.

1. What you buy

• A plan gives access to the QuantPulse platform for the period shown on the plan (e.g. 30 days) from the moment the payment is confirmed.
• No automatic renewal. Every payment covers one period only. We email you before it ends; to continue you simply pay again. Nothing is charged without your action.
• Paying before your current period ends adds the new period on top — you never lose remaining days.
• Prices are shown before payment, including any applicable VAT.

2. Your 14-day right of withdrawal (EU consumers)

As a consumer in the EU you normally have the right to withdraw from an online purchase within 14 days without giving a reason. QuantPulse is digital content / a digital service that starts immediately after payment. At checkout you are asked to:

• expressly request that access starts immediately, and
• acknowledge that you therefore lose the right of withdrawal once access has started.

Because access starts as soon as the payment is confirmed, purchases made with this consent are not refundable under the withdrawal right (Directive 2011/83/EU, Art. 16(m), and the Lithuanian Civil Code, Art. 6.228¹⁰).

3. When we do refund

• You were charged twice or the wrong amount — the extra amount is refunded in full.
• You paid, but your plan was not activated and we could not fix it within 3 working days — full refund.
• The service was unavailable for a significant part of your paid period because of a fault on our side — a proportional refund or free extra days, at your choice.
• Any other case where EU or Lithuanian consumer law gives you a right to a refund — your statutory rights are never limited by this policy.

Market results are not a reason for a refund: signals and tools are analysis, not advice, and trading losses are your own responsibility (see the Terms of Use).

4. How to ask

Write to us via the contact form or Telegram with your account email and the payment date. We reply within 5 working days. Approved refunds go back to the original payment method — card refunds via Stripe usually arrive in 5–10 days; crypto refunds are sent in the same coin to an address you give us (the network fee is deducted).

5. Cancelling

As there is no subscription renewal, there is nothing to cancel — your access simply ends when the paid period ends. You can delete your account at any time in My Account; unused days are not refunded, except in the cases listed above.

6. Disputes

If we cannot solve a complaint together, consumers in Lithuania may contact the State Consumer Rights Protection Authority (vvtat.lrv.lt), Vilniaus g. 25, 01402 Vilnius.